Front Desk Lead: Member Experience & Operations

Chuze Fitness; Jacksonville (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Accrued PTO, sick leave, and paid days

Medical, Dental, Vision, and other保险

401k

Free Chuze Fitness Membership

Discount on all retail purchases, and 

Free CPR, First Aid, and AED Training

Free food handler training and cert. (

Growth opportunities

Job summary

Chuze Fitness in Jacksonville, FL is seeking a Lead 1 to support a vibrant, professional gym environment and enhance the member experience. The role emphasizes leading by example and upholding the standards of hospitality and teamwork.

The position includes duties at the front desk, daily maintenance tasks, and staff training. Benefits include PTO, insurance, 401k, free gym membership, and growth opportunities.

Qualifications

• Able to read, write, and speak clearly in English
• Assist in all front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs

Responsibilities

• Set and maintain Chuze standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, LMS paths, and Harassment Prevention training
• Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Attend and participate in regularly scheduled team meetings

Job description

Chuze Fitness in Jacksonville, FL is seeking a Lead 1 to support a vibrant, professional gym environment and enhance the member experience. The role emphasizes leading by example and upholding the standards of hospitality and teamwork.

The position includes duties at the front desk, daily maintenance tasks, and staff training. Benefits include PTO, insurance, 401k, free gym membership, and growth opportunities.