Front Desk Supervisor - Big Sur

Lake Roosevelt Adventures; California; On-site; USD 23,000 - 32,000; Full time

Job summary

Guest Services, Inc. in Big Sur is seeking a Front Desk Supervisor to oversee front desk agents, check guests in and out, manage reservations, and monitor phone operations while maintaining top-tier guest service.

The role requires strong clerical skills, bilingual English/Spanish is a plus, and proficiency with MS Outlook, Word, and Excel. You will lead shift briefings, enforce cash policies, and coordinate with housekeeping during events to ensure a smooth guest experience.

Qualifications

• High School Diploma.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Oversee front desk staff and operations, including guest check-in/check-out and reservations.
• Respond to guest inquiries and resolve issues promptly to ensure satisfaction.
• Lead daily shift briefings and communicate VIP arrivals/departures and events to staff.
• Maintain cash handling and deposits according to policies; balance cash at shift start/end.
• Coordinate with Housekeeping during events and assist with billing and accuracy of guest charges.

Skills

Interpersonal skills

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Problem solving

Reservation coordination

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Cash register operation

Job description

## Front Desk Supervisor - Big SurApplylocations: Big Sur, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR04087Compensation Amount:20.00 USD HourlyJob Summary:Start Date for this position is March 16th, 2026 The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.Job Description:**ESSENTIAL FUNCTIONS*** Receive direction from the Operations Manager and/or General Manager to assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.* Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.* Respond to guest inquiries and resolve customer complaints in a timely manner.* Oversee the daily shift briefing process for department, ensuring all employees on shift are familiar with VIP guests' in-house/arriving/departing, any significant events on property, and any other pertinent information.* Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Lead and support the resolution of Guest accounting inquiries or concerns and assist in the coordination, communication and planning for daily house activities and event billing requirements in collaboration with Accounting and Sales departments.* Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify management of all unusual events, circumstances, or other safety or quality control issues.* Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.* Oversees front desk and lobby area.* Assist in coordinating the Front Desk and the Housekeeping Department during events and other related duties.**SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE*** High School Diploma.* Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.* Bilingual is a plus (English/Spanish).* Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.* Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.* Ability to arrange and coordinate schedules for reservations.* Excellent interpersonal, administrative, telephone and other communications skills.**PHYSICAL AND MENTAL REQUIREMENTS*** Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.* Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.* Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.* Ability to stand for the entire work day and to climb steps regularly.* Reading and writing work-related documents in English.* Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.* Constantly communicates and receives verbal communication with other employees in a fast-paced environment.* Physical presence at the job site is essential to perform job duties.**EQUIPMENT USED*** Typical office equipment (computers, phone system, fax, copiers, scanners, among others).* Reservations and POS systems.Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.*Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.*OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.