Front Desk Lead - Guest Services & Dispatch

White Lodging; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Health insurance

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge

Leadership development

Tuition reimbursement

Hotel discounts

Multiple hotels in market

Job summary

White Lodging is seeking a Front Desk Supervisor for the JW Marriott Austin on-site. You will help ensure an exceptional guest experience and support daily Front Desk operations, coordinating with team members to deliver outstanding service.

The role emphasizes a friendly, professional presence, strong communication, and the ability to adapt to varied guest needs in a bustling hotel environment.

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Passion for service with a positive, can-do attitude.
• Team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or move up to 10 lbs.

Responsibilities

• Serve as main point of contact for guest requests and needs, including answering calls, dispatching requests, and following up for excellent guest service.
• Attend to calls in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve issues.
• Develop knowledge of hotel services, local area and travel services; answer questions and provide recommendations.
• Perform other duties as assigned.

Skills

Communication

Listening

Guest service

Team player

Adaptability

Lift up to 10 lbs

Job description

White Lodging is seeking a Front Desk Supervisor for the JW Marriott Austin on-site. You will help ensure an exceptional guest experience and support daily Front Desk operations, coordinating with team members to deliver outstanding service.

The role emphasizes a friendly, professional presence, strong communication, and the ability to adapt to varied guest needs in a bustling hotel environment.