Front Desk Agent: Elevate Guest Experience & Career Growth

White Lodging; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance and Disability

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off

Discounts on hotel rooms, dining, and…

Tuition reimbursement

Job summary

White Lodging is seeking a Front Desk Agent at JW Marriott Austin. You will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.

This full-time role requires a friendly, flexible team player with strong communication and the ability to handle cash procedures and guest needs, including long hours, weekends, and holidays as needed.

Qualifications

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Job description

White Lodging is seeking a Front Desk Agent at JW Marriott Austin. You will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.

This full-time role requires a friendly, flexible team player with strong communication and the ability to handle cash procedures and guest needs, including long hours, weekends, and holidays as needed.