Front Desk Supervisor

Wingate by Wyndham Altoona Downtown/Medical Center; Altoona (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401K retirement plan

DailyPay

Special hotel rates for travel

Job summary

Wingate by Wyndham Altoona Downtown/Medical Center is seeking a Front Desk Supervisor to lead the front desk team in delivering outstanding guest service and smooth daily operations. You will train staff, coordinate schedules, and cover shifts as needed to maintain service standards and a welcoming environment for guests and associates.

Ideal candidates bring hospitality leadership, strong communication, and hands-on problem-solving.

Qualifications

• Previous front desk or hospitality experience required.
• Supervisory or team leadership experience preferred.
• Strong customer service, communication and interpersonal skills.
• Ability to train, coach and motivate team members.
• Strong organizational skills including scheduling and coverage.
• Flexibility to work varied shifts and adapt to staffing needs.
• Excellent problem solving and calmness in a fast-paced environment.
• Attention to detail and a positive, professional attitude.

Responsibilities

• Supervise and support front desk team members to ensure exceptional guest service and adherence to property standards.
• Train, coach, and develop front desk associates on guest service, front office procedures, and property systems.
• Create and coordinate front desk schedules to ensure appropriate staffing and coverage.
• Fill in for front desk shifts as needed, including assisting with call-outs and unexpected staffing shortages.
• Assist with guest check-ins and check-outs, reservations, payments, and other front office operations.
• Address guest concerns, resolve service issues, and support the team in delivering a positive guest experience.
• Communicate important updates, shift notes, and operational needs to front desk associates and property leadership.
• Help maintain accurate records, follow established procedures, and ensure compliance with brand standards and Newport policies.
• Foster a positive, team-oriented work environment that encourages accountability, collaboration, and professional growth.

Skills

Leadership

Customer service

Communication

Scheduling

Training

Hospitality

Problem-solving

Job description

The Front Desk Supervisor plays a key leadership role in delivering exceptional guest service and ensuring the smooth operation of the front desk. This position supports the property’s commitment to creating memorable guest experiences while overseeing the daily activities of the front desk team. The Front Desk Supervisor is responsible for training and developing team members, coordinating schedules, ensuring adequate shift coverage, and stepping in to perform front desk duties as needed. This individual serves as a resource for the team, helping maintain service standards, operational efficiency, and a welcoming environment for both guests and associates.

We seek highly motivated team members with a passion for hospitality and leadership. Our ideal candidates lead by example, take initiative, and inspire others to deliver exceptional guest experiences while supporting the success of the front office team.

Benefits:

• Insurance (health, dental, vision, etc.)

• Paid time off (vacation, sick leave, holidays)

• 401K retirement plan

• DailyPay: Access your earned wages when needed.

• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Supervise and support front desk team members to ensure exceptional guest service and adherence to property standards.

• Train, coach, and develop front desk associates on guest service, front office procedures, and property systems.

• Create and coordinate front desk schedules to ensure appropriate staffing and coverage.

• Fill in for front desk shifts as needed, including assisting with call-outs and unexpected staffing shortages.

• Assist with guest check-ins and check-outs, reservations, payments, and other front office operations.

• Address guest concerns, resolve service issues, and support the team in delivering a positive guest experience.

• Communicate important updates, shift notes, and operational needs to front desk associates and property leadership.

• Help maintain accurate records, follow established procedures, and ensure compliance with brand standards and Newport policies.

• Foster a positive, team-oriented work environment that encourages accountability, collaboration, and professional growth.

Requirements:

• Previous front desk or hospitality experience required; supervisory or team leadership experience preferred.

• Strong customer service, communication, and interpersonal skills.

• Ability to train, coach, and motivate team members.

• Strong organizational skills, including scheduling and coordinating shift coverage.

• Flexibility to work varied shifts and fill in when staffing needs arise.

• Excellent problem-solving skills and the ability to remain calm in a fast-paced environment.

• Attention to detail and the ability to manage multiple priorities.

• A positive, professional attitude and a genuine passion for hospitality.

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.