Guest Experience Front Office Leader

Lexima; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Staybridge Suites Wichita is seeking a proactive Front Office Manager to lead daily front desk operations and elevate guest experiences. You will supervise front desk staff, uphold IHG brand standards, and coordinate cross-department communications to ensure smooth stays for extended-visitors.

The ideal candidate will drive service excellence, manage reservations and billing accurately, and maintain a welcoming lobby environment with a hands-on leadership style.

Qualifications

• Previous hotel front desk experience, preferably in a supervisory or leadership role.
• Strong customer service, communication, and problem-solving skills.
• Ability to supervise and motivate a team in a fast-paced hospitality environment.
• Excellent organizational skills and attention to detail.
• Ability to handle guest complaints professionally.
• Proficiency with computers, reservation systems, and standard office applications.
• Flexible availability, including weekends and holidays as business needs require.

Responsibilities

• Oversee daily front desk operations, including guest check-ins, check-outs, reservations, room assignments, and guest requests.
• Ensure efficient and accurate handling of guest transactions, billing, payments, and account adjustments.
• Monitor room availability, arrivals, departures, and special requests to ensure smooth daily operations.
• Maintain accurate guest records and ensure proper use of the hotel's property management system.
• Assist with front desk coverage as needed, including evenings, weekends, and holidays.
• Ensure proper completion of shift checklists, daily reports, and front office procedures.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Lead the front office team in delivering friendly, personalized, and consistent guest service.
• Build positive relationships with extended-stay guests and recognize their individual preferences and needs.
• Respond promptly and professionally to guest concerns, complaints, and service recovery situations.

Job description

Staybridge Suites Wichita is seeking a proactive Front Office Manager to lead daily front desk operations and elevate guest experiences. You will supervise front desk staff, uphold IHG brand standards, and coordinate cross-department communications to ensure smooth stays for extended-visitors.

The ideal candidate will drive service excellence, manage reservations and billing accurately, and maintain a welcoming lobby environment with a hands-on leadership style.