Front Desk Lead: Guest Experience & Team Coach

Capitol Plaza Hotel; Hot Springs (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Hospitality is hiring for a full-time front desk leadership role at the Hot Springs property. Compensation is $16.50 per hour, with opportunities for growth and a focus on delivering exceptional guest experiences in a high-energy hotel environment.

The role emphasizes supervising daily front desk operations, coaching staff, addressing guest concerns promptly, and ensuring brand standards and safety policies are followed. Join a team committed to service excellence and community impact.

Qualifications

• Customer service and leadership experience – you’ve led teams and create a welcoming vibe.
• Strong communication skills – coordinate with guests, staff, and departments.
• Detail-oriented and organized – manage shift reports and guest requests.
• Tech confident – comfortable with hotel systems, emails, and reports.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace, urgency, and a can-do attitude.
• Monitor cash handling, shift reports, and safety standards.
• Assist with VIP arrivals and related tasks.

Skills

Customer service

Leadership

Communication

Attention to detail

Tech proficiency

Lifting 50 lbs

Job description

Atrium Hospitality is hiring for a full-time front desk leadership role at the Hot Springs property. Compensation is $16.50 per hour, with opportunities for growth and a focus on delivering exceptional guest experiences in a high-energy hotel environment.

The role emphasizes supervising daily front desk operations, coaching staff, addressing guest concerns promptly, and ensuring brand standards and safety policies are followed. Join a team committed to service excellence and community impact.