Front Desk Lead: Guest Experience & Operations

lodgingdynamics; San Diego (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Travel discounts

Wellness program

On-demand pay

Leadership development

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Lead Front Office Supervisor for the Hilton Garden Inn/Homewood Suites San Diego Downtown/Bayside. You will oversee front desk operations, guest experience, and staff scheduling to ensure smooth, welcoming service.

The role requires at least 2 years of hotel front desk or guest services experience, supervisory preference, strong communication and problem‑solving skills, and proficiency with hotel POS systems and Microsoft Office.

Qualifications

• Minimum of 2 years of hotel front desk or guest services experience required.
• Prior supervisory or leadership experience preferred.
• Strong guest service and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with hotel POS systems and Microsoft Office.
• Ability to multitask, remain calm under pressure, and make sound decisions.

Responsibilities

• Serve as the first point of escalation for guest concerns, service recovery, and special requests.
• Oversee daily front desk activities including check-ins, check-outs, room assignments, and billing accuracy.
• Lead Front Desk Agents during shifts, assigning tasks and providing real-time support.
• Train, coach, and mentor new and existing team members.
• Document and report incidents, guest feedback, and operational issues as required.
• Support management with reports, scheduling input, and coverage needs when requested.

Job description

Lodging Dynamics Hospitality Group LLC is seeking a Lead Front Office Supervisor for the Hilton Garden Inn/Homewood Suites San Diego Downtown/Bayside. You will oversee front desk operations, guest experience, and staff scheduling to ensure smooth, welcoming service.

The role requires at least 2 years of hotel front desk or guest services experience, supervisory preference, strong communication and problem‑solving skills, and proficiency with hotel POS systems and Microsoft Office.