Full-Time: Guest Services Agent

lodgingdynamics; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts and travel

Paid time off

Wellness program

Benefits package

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent at Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside. You will warmly welcome guests, check them in and out promptly, and coordinate with the reservations center to ensure seamless arrivals and departures.

You’ll maintain confidentiality, handle guest records with integrity, and use up-selling techniques to maximize satisfaction and revenue. The role supports team training and frontline leadership as you grow with us.

Qualifications

• Minimum 1 year of customer service experience (hospitality preferred).
• Strong communication, organization, and time management skills.
• Familiarity with hospitality procedures and systems.
• Ability to lead by example and support team training.

Responsibilities

• Efficiently book reservations and coordinate with the reservations center as needed.
• Check guests in and out promptly, using up-selling techniques to maximize revenue.
• Prepare for group arrivals, VIP check-ins, and departures.
• Maintain confidentiality and handle guest records with integrity.
• Answer calls professionally and relay accurate messages.
• Address minor guest concerns with empathy and resolve them promptly; escalation major issues when necessary.
• Respond to requests quickly and follow up to ensure guest satisfaction.

Skills

Customer service

Communication

Organization

Time management

Hospitality procedures

Education

High school diploma or equivalent

Job description

Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside
Managed by: Lodging Dynamics Hospitality Group

About Lodging Dynamics

Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors.

Your Role as a Front Desk Agent

As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest.

Key Responsibilities:

• Efficiently book reservations and coordinate with the reservations center as needed

• Check guests in and out promptly, using up-selling techniques to maximize revenue

• Prepare for group arrivals, VIP check-ins, and departures

• Maintain confidentiality and handle guest records with integrity

• Answer calls professionally and relay accurate messages

• Address minor guest concerns with empathy and resolve them promptly; escalation major issues when necessary

• Respond to requests quickly and follow up to ensure guest satisfaction

What We're Looking For

• Minimum of 1 year of customer service experience (hospitality preferred)

• High school diploma or equivalent; or 6-12 months of related experience

• Strong communication, organization, and time management skills

• Commitment to delivering outstanding customer service

• Familiarity with hospitality procedures and systems

• Ability to lead by example and support team training

Your First Few Months

You'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay.

Why You'll Love Working With Us

• People-first, supportive culture

• Hotel and travel discounts across partner brands

• Paid time off

• Wellness program participation

• Comprehensive benefits package: medical, dental, vision, 401(k), and more