Guest Services Agent

Lodging Dynamics

San Diego (CA)

On-site

USD 24,796 - 30,307

Full time

14 days+

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Benefits offered by this job

Hotel discounts

Paid time off

Wellness program

Benefits package

Job summary

Lodging Dynamics is seeking a Front Desk Agent at Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside to create a welcoming, seamless guest experience.

You will handle reservations, check-ins and check-outs, coordinate VIP and group arrivals, maintain guest records with confidentiality, and respond promptly to requests while upholding our service standards. This role emphasizes guest satisfaction, teamwork, and a professional, courteous demeanor.

Qualifications

1 year of customer service experience (hospitality preferred)
High school diploma or equivalent or 6–12 months related experience
Strong communication, organization and time management skills
Commitment to delivering outstanding customer service
Familiarity with hospitality procedures and systems
Ability to lead by example and support team training

Responsibilities

Book reservations and coordinate with reservations center
Check guests in and out promptly and upsell to maximize revenue
Prepare for group arrivals, VIP check-ins, and departures
Maintain confidentiality and handle guest records with integrity
Answer calls professionally and relay accurate messages
Address minor guest concerns with empathy and resolve them promptly; escalate major issues when necessary
Respond to requests quickly and follow up to ensure guest satisfaction

Skills

Customer service

Communication

Organization

Time management

Hospitality procedures

Education

High school diploma or equivalent

Job description

Location

Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside

Lodging Dynamics Hospitality Group

About Lodging Dynamics

Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to “Make Money and Do Good,” we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors.

Your Role as a Front Desk Agent

As a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest.

Key Responsibilities

Efficiently book reservations and coordinate with the reservations center as needed
Check guests in and out promptly, using up-selling techniques to maximize revenue
Prepare for group arrivals, VIP check-ins, and departures
Maintain confidentiality and handle guest records with integrity
Answer calls professionally and relay accurate messages
Address minor guest concerns with empathy and resolve them promptly; elevate major issues when necessary
Respond to requests quickly and follow up to ensure guest satisfaction

What We’re Looking For

Minimum of 1 year of customer service experience (hospitality preferred)
High school diploma or equivalent; or 6-12 months of related experience
Strong communication, organization, and time‑management skills
Commitment to delivering outstanding customer service
Familiarity with hospitality procedures and systems
Ability to lead by example and support team training

Your First Few Months

You’ll start by learning the ins and outs of our property and its amenities. Soon after, you’ll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay.

Why You’ll Love Working With Us