Front Desk Lead - Guest Experience & Operations

Residence Inn Rocky Mount; Rocky Mount (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability

Hotel & Friends Discounts

Pet Insurance

Voluntary Life & AD&D

401K Match

Paid Time Off

Leadership Training

Competitive Salaries

Employee Assistance

Job summary

StepStone Hospitality is seeking a Front Desk Supervisor for the Residence Inn Rocky Mount, NC. You will lead front desk operations, drive guest satisfaction, and partner with the General Manager to achieve service excellence.

Responsibilities include maintaining quality guest service, managing reservations to optimize occupancy and ADR, supervising related departments, and developing staff through training and performance feedback.

Qualifications

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Responsibilities

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
• Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of GM.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Skills

Guest service leadership

Team supervision

Budget awareness

Job description

StepStone Hospitality is seeking a Front Desk Supervisor for the Residence Inn Rocky Mount, NC. You will lead front desk operations, drive guest satisfaction, and partner with the General Manager to achieve service excellence.

Responsibilities include maintaining quality guest service, managing reservations to optimize occupancy and ADR, supervising related departments, and developing staff through training and performance feedback.