Hospitality Assistant GM: Operations & People Leader

Residence Inn Rocky Mount; Rocky Mount (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Residence Inn Rocky Mount is seeking an experienced Assistant General Manager to join our team. You will support the General Manager in daily hotel operations, supervise staff, and ensure guest satisfaction while upholding company standards.

Responsibilities include recruiting and onboarding new employees, training and coaching team members, handling guest and employee relations, and implementing strategies to increase revenue and profitability.

Qualifications

• Experience in a management role within hospitality is preferred.
• Strong leadership and communication skills are essential.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Assist the General Manager in overseeing the daily operations of the business
• Recruit, hire, and onboarding new employees for the hotel
• Manage and train staff to ensure they are meeting performance expectations
• Maintain a positive and professional work environment, handle employee relation matters
• Ensure compliance with all company policies and procedures
• Respond to guests and employees' complaints and resolve issues in a timely and effective manner
• Responsible for employee records keeping at the hotel and stays in compliance
• Develop and implement strategies to increase revenue and profitability

Skills

Leadership

Communication

Problem-solving

Multitasking

Staff training

Tools

Microsoft Office

Job description

Residence Inn Rocky Mount is seeking an experienced Assistant General Manager to join our team. You will support the General Manager in daily hotel operations, supervise staff, and ensure guest satisfaction while upholding company standards.

Responsibilities include recruiting and onboarding new employees, training and coaching team members, handling guest and employee relations, and implementing strategies to increase revenue and profitability.