Front Desk Lead — Guest Experience & Growth

Atrium Hospitality; Nashville (TN); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Health coverage

PTO

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Nashville Residence Inn, managed by Atrium Hospitality, is hiring for a full-time front desk role at our Nashville, TN location. You will welcome guests, manage check-ins/outs with warmth, and support a proactive team focused on exceptional service.

Ideal candidates have customer-service experience and comfort with hotel systems. This role requires standing for long periods and the ability to lift up to 50 lbs. Atrium offers strong growth and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Ability to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and serve as problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Education

High school diploma

Tools

Hotel systems

Job description

Nashville Residence Inn, managed by Atrium Hospitality, is hiring for a full-time front desk role at our Nashville, TN location. You will welcome guests, manage check-ins/outs with warmth, and support a proactive team focused on exceptional service.

Ideal candidates have customer-service experience and comfort with hotel systems. This role requires standing for long periods and the ability to lift up to 50 lbs. Atrium offers strong growth and comprehensive benefits.