Front Desk Associate

Atrium Hospitality; Grapevine (TX); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Paid time off

Tuition reimbursement

DailyPay

Job summary

Atrium Hospitality is hiring a Front Desk Associate in Grapevine, TX. You will oversee front desk operations, handle guest check-ins and check-outs with warmth, and support and train teammates to deliver exceptional service.

Ideal candidates have customer service experience, a high school diploma, and tech confidence using hotel systems. Must be able to lift 50 lbs and stay on your feet throughout shifts.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech savvy to use hotel systems confidently.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and guest check-ins/check-outs.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Manage daily tasks like lobby readiness and business center support.

Skills

Customer service

Leadership experience

Tech proficiency

Physical stamina

Education

High school diploma

Tools

Hotel systems

Job description

## Front Desk AssociateApplylocations: Grapevine, TXtime type: Full timeposted on: Posted Todayjob requisition id: R49680Hotel :Dallas Fort Worth Embassy Suites### ### ### ### 2401 Bass Pro Drive### ### Grapevine, TX 76051### ### ### ### Full time### ### Compensation Range : 16.50*Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.*### ### **What’s in it for you?**The **Atrium SPIRIT** is a belief in the power of ***Service****, **Perseverance**, **Inclusion**, **Respect**, **Innovation***, and ***Teamwork*** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.* **Career Growth & Learning** – 40% of our management hires are internal promotions!* **Invest in Your Future** – 401(k) plan with company match.* **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.* **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations* **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.* **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.### ### **Job Description****What You Will Do*** Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.* Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.* Support and train new front desk team members—you’re the friendly coach they’ll thank later.* Resolve guest issues quickly and professionally (bonus points if they leave smiling).* Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.**What We Are Looking For*** Customer service experience – You’ve got the people skills and patience to keep things running smoothly.* Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.* High school diploma or equivalent – Because communication, math, and common sense are key.* Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.* Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.**Why Atrium:**Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.