Front Desk Lead: Elevate Member Experience

NSFit, Inc.; Oroville (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Fun work environment

Free Gym Access

Job summary

A fitness center is seeking a Lead Front Desk Associate to oversee front desk operations and set the standard for exceptional customer service. In this role, you'll greet members and guests warmly, manage phone inquiries, and ensure that all front desk activities run smoothly and efficiently. Ideal candidates will have strong communication skills, previous customer service experience, and a passion for fitness. The position offers a fun work environment, free gym access, and opportunities for advancement.

Qualifications

• Previous customer service and cash handling experience required.
• Strong communication and customer service skills.
• Upbeat and positive attitude.
• Passion for health & fitness.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members, and guests enthusiastically.
• Provide high-level customer service and resolve issues effectively.
• Handle front desk activities including answering phones and checking-in members.
• Ensure gym systems and processes are followed.
• Enforce facility rules and ensure cleanliness and safety.

Skills

Customer service

Cash handling

Communication

Positive attitude

Basic computer skills

Job description

A fitness center is seeking a Lead Front Desk Associate to oversee front desk operations and set the standard for exceptional customer service. In this role, you'll greet members and guests warmly, manage phone inquiries, and ensure that all front desk activities run smoothly and efficiently. Ideal candidates will have strong communication skills, previous customer service experience, and a passion for fitness. The position offers a fun work environment, free gym access, and opportunities for advancement.