Front Desk Lead & Community Concierge

Claiborne Senior Living; Memphis (TN); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday pay

Free meals

Referral bonus

Full benefits

Descripción de la vacante

Claiborne Senior Living is seeking a dependable Lead Concierge to head front desk operations and support key administrative functions in Memphis, TN. This role merges hospitality with strong organization to ensure a seamless experience for residents, families, team members, and new hires.

You will own onboarding processes, provide exceptional customer service, and liaise with leadership and support departments to keep the community welcoming and efficiently run.

Formación

• High school diploma or equivalent.
• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred).
• Strong organizational skills and attention to detail.
• Professional communication skills and a confident presence.
• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus).
• Ability to multitask and manage competing priorities.
• Positive, solution-oriented mindset.

Responsabilidades

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Conocimientos

Customer service

Administrative experience

Communication

Organization

Multitasking

Professional presence

Educación

High school diploma

Herramientas

Microsoft Office

EHR systems

Timekeeping systems

Descripción del empleo

Claiborne Senior Living is seeking a dependable Lead Concierge to head front desk operations and support key administrative functions in Memphis, TN. This role merges hospitality with strong organization to ensure a seamless experience for residents, families, team members, and new hires.

You will own onboarding processes, provide exceptional customer service, and liaise with leadership and support departments to keep the community welcoming and efficiently run.