Front Desk Lead

Davidson Hospitality Group; Carlsbad (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Hilton Garden Inn Carlsbad Beach is seeking a Front Desk Lead to supervise front desk operations, ensure smooth check-in/check-out, and create memorable guest experiences in Carlsbad, California.

You will lead a motivated front desk team, handle guest inquiries, train new staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing information.

Qualifications

• Prior cash handling experience is required.
• High School diploma or GED is required.
• Ability to communicate effectively with the public and team members.
• Read, write and speak English fluently.
• Six months Front Desk experience is preferred.
• Strong computer skills are expected.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.
• Join our team as a Front Desk Lead and take your hospitality career to new heights.

Skills

Prior cash handling experience

Effective communication

English fluency

Front desk experience

Computer skills

Education

High school diploma or GED

Job description

Property Description

Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, offering exciting job opportunities for motivated individuals. Joining the team at Hilton Garden Inn Carlsbad Beach means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service. The hotel boasts a stunning beachfront location, modern amenities, and stylish accommodations, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a welcoming and inclusive environment, where your skills and dedication will be recognized and rewarded. Hilton Garden Inn Carlsbad Beach values professional growth and development, providing opportunities for advancement within the organization. Join our team and be part of a dynamic workplace that offers a rewarding and fulfilling career in the hospitality industry.

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk lead and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures
• Join our team as a Front Desk Lead and take your hospitality career to new heights

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays).
• 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Davidson Hospitality is a drug free workplace.
• Pre-employment drug test and background check required.
• We participate in E-Verify.

Salary Range

USD 21.00 - USD 22.00 /Hr.