Spa Coordinator - Keyholder

Woodhouse Spa - Cedar Park; Indianapolis (IN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Competitive compensation with monthly bonus

Paid time off

Generous discounts on spa services

Job summary

Woodhouse Spa - Cedar Park in Indianapolis seeks a Key Holder. This role encompasses managerial tasks, ensuring a memorable spa experience for customers while fostering a team-oriented environment. Ideal candidates will bring at least 2 years of sales or hospitality experience and possess excellent communication skills.

The position offers competitive hourly compensation, along with various benefits such as paid time off, health benefits, and a monthly bonus incentive. Join a leader in the spa industry for a fulfilling career!

Qualifications

• 2+ years of sales or hospitality experience preferred.
• Professional demeanor and friendly nature.
• Must have reliable transportation.

Responsibilities

• Open and close the spa to ensure a smooth operation.
• Drive sales and manage appointment schedules.
• Oversee cleaning and delivery staff activities.

Skills

Sales experience

Hospitality experience

Attention to detail

Complex computer skills

Good communication skills

Tools

Point-of-sale software

Job description

Job Summary

As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers’ expectations and inspires them to come back often. You will use your outstanding coaching and mentoring skills to lead by example, modeling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets. If you are an ambitious self‑starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry.

Our Core Values

• Servant Heart
• Commitment to Wellness
• Continuous Self-Improvement
• Consistent & Detail Oriented
• Drama-Free Workplace

Responsibilities

• Arrive early to open & leave late to close the spa
• Experience with point-of-sale software
• Ensuring the spa is in perfect condition, clean and organized for our guests
• Help drive retail sales and pre-book appointment schedules
• Operating the alarm system, including setting and disarming
• Attending to guests’ requests
• Communication with leadership on spa and team needs
• Overseeing the cleaning and delivery staff
• Identify problems with working conditions and share with leadership team
• Assume management responsibilities in the absence of the Spa Director or Assistant Managers

Qualifications

• Prefer 2+ years of sales or hospitality experience
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Ability to work in a fast paced environment
• Attention to detail with a commitment to high standards
• Complex computer skills
• Must be available for early and late shifts as well as weekends
• Professional demeanor and friendly nature
• Good written and verbal skills
• Reliable transportation to the store
• Ability to sell product and re-book guests for future appointments

Benefits

• Competitive compensation with monthly bonus incentive
• Paid time off
• Generous discounts on spa services and products
• The Woodhouse Way - paid training program
• Healthcare, vision and dental benefits
• 401K
• Annual reviews with pay increase opportunities

Compensation: $16.00 - $18.00 per hour.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Specific benefits vary by location.