Front Desk Key Holder

The Woodhouse Day Spa - Indianapolis; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation with Monthly Bonus Incentive

Paid Time Off

Generous discounts on spa services and products

Paid training program

Healthcare, Vision and Dental Benefits

401K

Annual reviews with pay increase opportunities

Job summary

The Woodhouse Day Spa - Indianapolis is seeking a Front Desk Key Holder who will ensure an exceptional spa experience for guests. The ideal candidate has previous retail or hospitality experience and demonstrates strong leadership and communication skills.

This role requires arriving early and leaving late, overseeing the cleaning staff, and assuming management duties in the absence of leadership. Benefits include competitive compensation, paid time off, and generous discounts on spa services.

Qualifications

• Prefer 2+ years of sales or hospitality experience.
• Attention to detail with a commitment to high standards.
• Ability to work in a fast-paced environment.

Responsibilities

• Open and close the spa as required.
• Drive retail sales and prebook appointments.
• Ensure the spa is clean and organized for guests.

Skills

Sales experience

Hospitality experience

Attention to detail

Communication skills

Computer skills

Tools

Point-of-sale software

Job description

Front Desk Key Holder

Job Summary

As a Key Holder you exhibit an aptitude for managerial responsibilities. Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers’ expectations and inspires them to come back often.

You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets.

If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry

Our Core Values

· Servant Heart

· Commitment to Wellness

· Continuous Self-Improvement

· Consistent & Detail Oriented

· Drama-Free Workplace

Responsibilities for Key Holder

· Arrive early to open & leave late to close the spa

· Experience with point-of-sale software

· Ensuring the spa is in perfect condition, clean and organized for our guests.

· Help drive retail sales and prebook appointment schedules

· Operating the alarm system, including setting and disarming.

· Attending to guests’ requests.

· Communication with leadership on spa and teams needs

· Overseeing the cleaning and delivery staff

· Identify problems with working conditions and share with leadership team.

· Assume management responsibilities in the absence of the Spa Director or Assistant Managers.

Qualifications for Key Holder

· Prefer 2+ years of sales or Hospitality experience.

· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

· Ability to work in a fast past environment.

· Attention to detail with a commitment to high standards.

· Complex computer skills

· Must be available for early and late shifts as well as weekends

· Professional demeanor and friendly nature

· Good written and verbal skills

· Reliable transportation to the store . Ability to sell product and re-book guests for future appointments.

The Good Part – Our Commitment to You:

· Competitive Compensation with Monthly Bonus Incentive

· Paid Time Off

· Generous discounts on spa services and products

· The Woodhouse Way – paid training program

· Healthcare, Vision and Dental Benefits

· 401K

· Annual reviews with pay increase opportunities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.