Front Desk & Intake Specialist

Axess Family Services, Inc.; Warren (OH); On-site; USD 19,320 - 27,517; Full time

Job summary

Axess Family Services, Inc. is seeking a Front Office Assistant for Valley Health Services, Adult Office. This full-time role involves welcoming clients, answering phones, and guiding visitors while supporting daily operations.

The position requires handling intake forms and financial transactions during first visits and maintaining compliant, orderly front-desk workflows. The candidate will work under supervision from the Clinical Supervisor or Designee and must adhere to agency policies and

Qualifications

• Ability to meet agency requirements for criminal background check.
• High School Diploma or GED preferred.
• Prior clerical experience preferred.

Responsibilities

• Answer phone promptly in a professional and courteous manner and route calls.
• Ensure intake, financial and clinical forms are obtained at first appointment.
• Check clients in upon arrival and record missed/cancelled appointments.
• Have client fill out information form and collect co-pay/insurance deductible at visit.
• Interact courteously with clients and visitors and respond to concerns efficiently.
• Ensure release of information is compliant with policies and upload to electronic records.
• Maintain knowledge of AFS policies and procedures and comply with COA regulations.

Skills

Criminal background check

Education

High School Diploma or GED

Job description

Axess Family Services, Inc. is seeking a Front Office Assistant for Valley Health Services, Adult Office. This full-time role involves welcoming clients, answering phones, and guiding visitors while supporting daily operations.

The position requires handling intake forms and financial transactions during first visits and maintaining compliant, orderly front-desk workflows. The candidate will work under supervision from the Clinical Supervisor or Designee and must adhere to agency policies and