Friendly Front Desk & Intake Specialist

Action Inc.; Gloucester (MA); On-site; USD 24,796 - 30,307; Part time

Job summary

Action Inc. in Massachusetts is seeking a Part-Time Front Desk Specialist to be the welcoming first point of contact at our Main Office. You will greet visitors, provide program information, schedule appointments, and support multiple departments with administrative tasks.

This role requires excellent communication, confidentiality, and strong organizational skills. A background in human services or equivalent administrative experience is preferred, with CORI and work authorization required.

Qualifications

• AS degree in Human Services or minimum of three years administrative experience in social services.
• Ability to pass CORI background check before start of employment.
• Must be legally authorized to work in the United States (E-Verify upon hire).

Responsibilities

• Greet visitors in a courteous and professional manner.
• Answer and direct calls to appropriate staff or programs.
• Assist clients with access to services and make referrals as needed.
• Complete intakes and schedule initial client appointments.
• Enter client information accurately into internal databases.
• Provide general administrative support across departments.

Skills

Oral and written communication

Organizational skills

Friendly demeanor

Confidentiality

Microsoft Office

Second language

Education

AS degree in Human Services

Tools

Microsoft Office

Job description

Action Inc. in Massachusetts is seeking a Part-Time Front Desk Specialist to be the welcoming first point of contact at our Main Office. You will greet visitors, provide program information, schedule appointments, and support multiple departments with administrative tasks.

This role requires excellent communication, confidentiality, and strong organizational skills. A background in human services or equivalent administrative experience is preferred, with CORI and work authorization required.