Front Desk & Intake Admin Intern

Wedgwood; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Wedgwood Christian Services in Grand Rapids, MI is seeking an Intake/Scheduling Intern to support the counseling center. You will answer the Centralized Scheduling phone line, schedule initial evaluations, assist with client check-in, and provide administrative support for community services programs.

This internship pays $15 per hour. You will screen inquiries, enter data into WeCare EMR, schedule appointments, greet clients at the front desk, handle payments and forms, maintain clinician

Qualifications

• Bachelor’s degree in progress; preference for Social Work, Psychology, or Criminal Justice fields.
• Experience in human services preferred.
• Commits to Wedgwood Christian Services Sanctuary values.

Responsibilities

• Screen telephone inquiries and enter client data into WeCare (EMR System).
• Schedule intake appointments for new clients and manage cancellations/rescheduling.
• Greet clients at the front desk and assist with check-in procedures.
• Maintain accuracy of clinician caseloads and referrals in follow-up queue.
• Respond to internal/external communications and requests promptly.
• Perform data entry and monitor incoming faxes.
• Complete administrative duties and prepare treatment/marketing materials as assigned.
• Conduct chart reviews and assist with mail processing and daily tasks.
• Send routine/ customized letters to clients and participate in supervision/ team meetings.

Skills

Communication

Data entry

Customer service

Education

Pursuing bachelor’s degree in Social Work, Psychology or Criminal Justice

Tools

WeCare EMR

Job description

Wedgwood Christian Services in Grand Rapids, MI is seeking an Intake/Scheduling Intern to support the counseling center. You will answer the Centralized Scheduling phone line, schedule initial evaluations, assist with client check-in, and provide administrative support for community services programs.

This internship pays $15 per hour. You will screen inquiries, enter data into WeCare EMR, schedule appointments, greet clients at the front desk, handle payments and forms, maintain clinician