Intake & Scheduling Intern — Front Desk & Data Support

Wedgwood Christian Services; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Wedgwood Christian Services in Grand Rapids is seeking an Intake/Scheduling Intern to learn counseling center duties, including answering the centralized scheduling line, scheduling initial evaluations, and supporting community services programs. Bachelor's level internships pay $15 hourly.

The role requires current enrollment in a bachelor’s program and a preference for Social Work, Psychology, or Criminal Justice fields, with prior human service experience preferred.

Qualifications

• Currently pursuing a Bachelor's degree; preference for Social Work, Psychology, or Criminal Justice students.
• Prior experience within a human service agency is preferred.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the agency's goals are required.

Responsibilities

• Screen telephone inquiries and enter client data into the WeCare EMR system.
• Schedule intake appointments for new clients and assist with cancellations/rescheduling.
• Greet clients/visitors at the Bouma Counseling Center front desk and support check-in.
• Update client demographics, collect payments, and obtain client/guardian signatures on intake/annual forms.
• Maintain accuracy of clinician caseloads and referrals in the follow-up queue.
• Respond promptly to internal and external communications and requests.
• Assist with data entry and monitoring of incoming faxes; support daily administrative tasks.
• Complete chart reviews and processing of mail; draft routine letters to clients.
• Participate in supervision and team meetings; maintain reliable attendance as an essential function.

Education

Bachelor's degree in progress

Job description

Wedgwood Christian Services in Grand Rapids is seeking an Intake/Scheduling Intern to learn counseling center duties, including answering the centralized scheduling line, scheduling initial evaluations, and supporting community services programs. Bachelor's level internships pay $15 hourly.

The role requires current enrollment in a bachelor’s program and a preference for Social Work, Psychology, or Criminal Justice fields, with prior human service experience preferred.