Admin Intake Internship

Wedgwood Christian Services; Grand Rapids (MI); Presencial; USD 17.000 - 24.000; A tiempo parcial

Descripción de la vacante

Wedgwood Christian Services in Grand Rapids is seeking an Intake/Scheduling Intern to learn counseling center duties, including answering the centralized scheduling line, scheduling initial evaluations, and supporting community services programs. Bachelor's level internships pay $15 hourly.

The role requires current enrollment in a bachelor’s program and a preference for Social Work, Psychology, or Criminal Justice fields, with prior human service experience preferred.

Formación

• Currently pursuing a Bachelor's degree; preference for Social Work, Psychology, or Criminal Justice students.
• Prior experience within a human service agency is preferred.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the agency's goals are required.

Responsabilidades

• Screen telephone inquiries and enter client data into the WeCare EMR system.
• Schedule intake appointments for new clients and assist with cancellations/rescheduling.
• Greet clients/visitors at the Bouma Counseling Center front desk and support check-in.
• Update client demographics, collect payments, and obtain client/guardian signatures on intake/annual forms.
• Maintain accuracy of clinician caseloads and referrals in the follow-up queue.
• Respond promptly to internal and external communications and requests.
• Assist with data entry and monitoring of incoming faxes; support daily administrative tasks.
• Complete chart reviews and processing of mail; draft routine letters to clients.
• Participate in supervision and team meetings; maintain reliable attendance as an essential function.

Educación

Bachelor's degree in progress

Descripción del empleo

The Intake/Scheduling Intern learns to perform counseling center duties including answering the Centralized Scheduling phone line, scheduling initial evaluations, completing client check-in procedures, and administrative support for the community services programs.

Bachelor's Level Internships pay $15 hourly

Responsibilities

• Screen telephone inquiries, enter client data into WeCare (EMR System).
• Schedule intake appointments for new clients.
• Assist with client cancellations and rescheduling needs.
• Greet clients/visitors checking in at the front desk at the Bouma Counseling Center.
• Support clients through the check-in process (updating client demographic information, collecting payments, obtaining client/guardian signatures on unsigned intake and annual forms and other unsigned documents). Maintain accuracy of clinician caseloads and referrals within the follow-up queue for caseload availability.
• Promptly respond to internal and external communication and requests.
• Assist with data entry and monitor incoming faxes.
• Complete administrative duties assigned by supervisor for various community program supervisors, including, but not limited to, data entry, phone calls, preparing treatment/marketing materials, etc.
• Complete chart reviews.
• Assist with processing incoming/outgoing mail and other administrative daily tasks.
• Send routine and customized letters to clients
• Assist with other administrative duties upon request.
• Regular participation in supervision meetings and team meetings for the sharing of ideas, feedback, and department planning.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.

Qualifications

• Currently obtaining a Bachelor’s degree, preference to Social Work, Psychology, or Criminal Justice students.
• Prior experience within a human service agency preferred.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.

Sanctuary Commitment Statement

Wedgwood Christian Services is dedicated to creating a trauma-informed, healing-centered community for our clients and staff. All positions are expected to contribute to this culture by practicing the seven commitments of Sanctuary: nonviolence, emotional intelligence, social learning, open communication, democracy, social responsibility, and growth and change. Staff receive ongoing training and support in integrating these commitments into their work.