Admin Intake Internship (Spring 2027)

Wedgwood; Grand Rapids (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Wedgwood Christian Services in Grand Rapids, MI is seeking an Intake/Scheduling Intern to support the counseling center. You will answer the Centralized Scheduling phone line, schedule initial evaluations, assist with client check-in, and provide administrative support for community services programs.

This internship pays $15 per hour. You will screen inquiries, enter data into WeCare EMR, schedule appointments, greet clients at the front desk, handle payments and forms, maintain clinician

Qualifications

• Bachelor’s degree in progress; preference for Social Work, Psychology, or Criminal Justice fields.
• Experience in human services preferred.
• Commits to Wedgwood Christian Services Sanctuary values.

Responsibilities

• Screen telephone inquiries and enter client data into WeCare (EMR System).
• Schedule intake appointments for new clients and manage cancellations/rescheduling.
• Greet clients at the front desk and assist with check-in procedures.
• Maintain accuracy of clinician caseloads and referrals in follow-up queue.
• Respond to internal/external communications and requests promptly.
• Perform data entry and monitor incoming faxes.
• Complete administrative duties and prepare treatment/marketing materials as assigned.
• Conduct chart reviews and assist with mail processing and daily tasks.
• Send routine/ customized letters to clients and participate in supervision/ team meetings.

Skills

Communication

Data entry

Customer service

Education

Pursuing bachelor’s degree in Social Work, Psychology or Criminal Justice

Tools

WeCare EMR

Job description

The Intake/Scheduling Intern learns to perform counseling center duties including answering the Centralized Scheduling phone line, scheduling initial evaluations, completing client check-in procedures, and administrative support for the community services programs.

Bachelor's Level Internships pay $15 hourly

RESPONSIBILITIES:

• Screen telephone inquiries, enter client data into WeCare (EMR System).
• Schedule intake appointments for new clients.
• Assist with client cancellations and rescheduling needs.
• Greet clients/visitors checking in at the front desk at the Bouma Counseling Center.
• Support clients through the check-in process (updating client demographic information, collecting payments, obtaining client/guardian signatures on unsigned intake and annual forms and other unsigned documents). Maintain accuracy of clinician caseloads and referrals within the follow-up queue for caseload availability.
• Promptly respond to internal and external communication and requests.
• Assist with data entry and monitor incoming faxes.
• Complete administrative duties assigned by supervisor for various community program supervisors, including, but not limited to, data entry, phone calls, preparing treatment/marketing materials, etc.
• Complete chart reviews.
• Assist with processing incoming/outgoing mail and other administrative daily tasks.
• Send routine and customized letters to clients
• Assist with other administrative duties upon request.
• Regular participation in supervision meetings and team meetings for the sharing of ideas, feedback, and department planning.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.

QUALIFICATIONS:

• Currently obtaining a Bachelor’s degree, preference to Social Work, Psychology, or Criminal Justice students.
• Prior experience within a human service agency preferred.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.

SANCTUARY COMMITMENT STATEMENT:
Wedgwood Christian Services is dedicated to creating a trauma-informed, healing-centered community for our clients and staff. All positions are expected to contribute to this culture by practicing the seven commitments of Sanctuary: nonviolence, emotional intelligence, social learning, open communication, democracy, social responsibility, and growth and change. Staff receive ongoing training and support in integrating these commitments into their work.