Front Desk Innovator - Medical Office & Patient Care

Pancare of Florida; Marianna (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

14 paid holidays

3 weeks paid vacation

403(b) plan with employer match

Job summary

PanCare of Florida is seeking a friendly Front Desk Associate to be the first point of contact for patients at the Marianna Medical Clinic. You will handle scheduling, reception, billing, and records with accuracy to ensure a smooth patient experience.

The role requires multitasking, strong communication, and familiarity with EHR systems. We offer a comprehensive benefits package, paid holidays, paid vacation, and a 403(b) plan.

Qualifications

• 6+ months of customer service or patient-facing experience.
• Experience handling phones, scheduling, and maintaining patient records.
• Experience using EHR systems and scheduling software.
• Knowledge of HIPAA and patient confidentiality standards.
• Strong verbal and written communication skills.

Responsibilities

• Communicate effectively with management, administrative personnel, and medical staff.
• Answer clinic phone calls and direct to appropriate department.
• Schedule patient appointments in line with provider quotas.
• Check in patients and notify clinical staff of arrivals.
• Collect payments and assist in patient checkout.
• File and organize patient charts for easy retrieval.
• Confirm upcoming day appointments.
• Process and send chart information with necessary authorizations.
• Submit record requests with proper patient authorizations and filings.
• Verify patient eligibility for sliding scale fees.
• Support billing tasks assigned by Clinic Manager or Medical Operations Director.
• Balance day sheet and manage cash, checks, and card receipts.
• Maintain daily postage log.
• Keep an efficient front office and assist with additional tasks as directed.
• Maintain regular attendance to support clinic operations.

Skills

Customer service

Multitasking

Verbal communication

Written communication

HIPAA knowledge

Tools

EHR systems

Scheduling software

Office equipment

Job description

PanCare of Florida is seeking a friendly Front Desk Associate to be the first point of contact for patients at the Marianna Medical Clinic. You will handle scheduling, reception, billing, and records with accuracy to ensure a smooth patient experience.

The role requires multitasking, strong communication, and familiarity with EHR systems. We offer a comprehensive benefits package, paid holidays, paid vacation, and a 403(b) plan.