Medical Front Desk Coordinator – Patient Care First

PanCare Health; Chipley (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

14 paid holidays

3 weeks paid vacation per year

403(b) plan with employer match

Job summary

PanCare Health is seeking a Front Desk Associate at our Chipley Medical Clinic to welcome patients, manage reception duties, and support daily front-office operations. The role emphasizes accurate scheduling, patient check-in, billing support, and coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate has experience in customer service, familiarity with EHR systems, and strong communication skills in a fast-paced healthcare setting.

Qualifications

• Experience in customer service or patient-facing roles.
• Ability to juggle multiple tasks including scheduling and payments.
• Knowledge of HIPAA and patient confidentiality standards.
• Experience with electronic health records (EHR) systems.
• Strong verbal and written communication skills.

Responsibilities

• Answer clinic phone calls and direct to the appropriate department.
• Schedule patient appointments with daily quotas in mind.
• Check in patients and notify clinical staff of arrival.
• Collect fees and assist in checkout.
• File and organize patient charts for easy retrieval.
• Confirm patient appointments for following day.
• Assist in processing and sending patient chart information with required authorizations.
• Submit record requests with proper authorization forms.
• Verify patient eligibility for sliding scale fees.

Skills

Customer service

Multitasking

HIPAA knowledge

EHR experience

Verbal & written communication

Job description

PanCare Health is seeking a Front Desk Associate at our Chipley Medical Clinic to welcome patients, manage reception duties, and support daily front-office operations. The role emphasizes accurate scheduling, patient check-in, billing support, and coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate has experience in customer service, familiarity with EHR systems, and strong communication skills in a fast-paced healthcare setting.