Front Desk & Information Specialist

U.S. Department of Veterans Affairs; Wichita (KS); On-site; USD 36,000 - 45,000; Full time

Job summary

U.S. Department of Veterans Affairs’ Robert J. Dole VA Medical Center in Wichita seeks an energetic Information Receptionist to handle in-person and phone inquiries and guide visitors through the facility’s structure.

You will route calls, maintain locator records, and ensure security procedures for badges and access. Proficiency with office equipment and basic correspondence is required; standard 8:00 am–4:30 pm, Monday–Friday, on-site work.

Qualifications

• A transcript must be submitted with your application to qualify based on education.
• If using foreign education, a Certificate of Foreign Equivalency must be provided with your transcript.

Responsibilities

• Provide information in person or by telephone about the facility’s organization, location, and general responsibilities.
• Route calls to the appropriate office or employee and notify staff of messages.
• Maintain reception area with up-to-date directories, pamphlets, visitor records, and bulletin boards.
• Issue and explain badge security regulations; manage visitor escorts and access control as applicable.
• Operate office equipment and prepare routine correspondence and memoranda.

Skills

Customer service

Communication

Attention to detail

Education

Transcript required

Job description

U.S. Department of Veterans Affairs’ Robert J. Dole VA Medical Center in Wichita seeks an energetic Information Receptionist to handle in-person and phone inquiries and guide visitors through the facility’s structure.

You will route calls, maintain locator records, and ensure security procedures for badges and access. Proficiency with office equipment and basic correspondence is required; standard 8:00 am–4:30 pm, Monday–Friday, on-site work.