Information Receptionist

U.S. Department of Veterans Affairs; Wichita (KS); On-site; USD 36,000 - 45,000; Full time

Job summary

U.S. Department of Veterans Affairs’ Robert J. Dole VA Medical Center in Wichita seeks an energetic Information Receptionist to handle in-person and phone inquiries and guide visitors through the facility’s structure.

You will route calls, maintain locator records, and ensure security procedures for badges and access. Proficiency with office equipment and basic correspondence is required; standard 8:00 am–4:30 pm, Monday–Friday, on-site work.

Qualifications

• A transcript must be submitted with your application to qualify based on education.
• If using foreign education, a Certificate of Foreign Equivalency must be provided with your transcript.

Responsibilities

• Provide information in person or by telephone about the facility’s organization, location, and general responsibilities.
• Route calls to the appropriate office or employee and notify staff of messages.
• Maintain reception area with up-to-date directories, pamphlets, visitor records, and bulletin boards.
• Issue and explain badge security regulations; manage visitor escorts and access control as applicable.
• Operate office equipment and prepare routine correspondence and memoranda.

Skills

Customer service

Communication

Attention to detail

Education

Transcript required

Job description

• Department: Department of Veterans Affairs

The Robert J. Dole VA Medical Center is looking for an energetic, organized, and affable person to serve as our information receptionist.

Key Responsibilities

Major Duties: Provides information in person or on the telephone in response to inquiries concerning the identification, location, and general responsibilities of organization. Receives telephone calls from individuals who frequently do not know the medical facility organization nor the person with whom they need to speak. Routes such calls to the appropriate office or employee. Notifies employees to pickup telephone messages held by the receptionist.

Maintains the medical facility reception area, including up-to-date locator records, telephone directories, building floor-plans, organization pamphlets, and similar guides, records of visitors, inquiry tallies, directories of other government agencies that interface or otherwise work with the medical facility, local commercial transportation schedules, housing registers, and miscellaneous bulletin board items.

Ensures the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution. Issues identification badges to visitors as applicable. Provides instructions on security regulations related to wearing of badges and showing of passes. Ensures visitor badges are retrieved at the end of visits.

Obtains as evidence of appropriate identification; and explains security regulations on restrictions on packages and briefcases; applies specific instructions in the processing of other categories of visitors and issues special types of badges to special categories of individuals; arranges for escort service where required; refers unannounced visitors to officials in the organization; receives advance notices of meetings, conferences, etc.

Uses office automation equipment such as computers, modems, printers, copiers, and FAX machines and software. Composes routine requests, memoranda, and transmittal and acknowledgement letters. Stores and retrieves documents or files, inserts and deletes text, and transmits and receives electronic mail. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position.

Position Description/PD#: Information Receptionist/PD10564-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36464 – $44780/yr.

What is the application deadline?

Applications close on 2026-11-18.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov