Front Desk & Information Coordinator (Hybrid)

State of Minnesota; Saint Paul (MN); In loco; USD 44.000 - 58.000; Tempo pieno

Descrizione del lavoro

The State of Minnesota, Department of Children, Youth and Families, seeks an Information Desk Coordinator / Customer Service Specialist Intermediate for on-site operations in Saint Paul. You will greet visitors, answer the main line, direct inquiries, manage badges, and support meeting room tech and parking/metro pass processes.

You’ll collaborate with Facilities, Operations, and MNIT teams to keep procedures current and ensure smooth agency operations.

Competenze

• > Variety of experiences working effectively with others from different backgrounds and cultures.
• > Skill in customer service to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• > Skill in database management sufficient to develop and maintain databases and calendars for staff.
• > Skill in customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes
• > Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
• > Knowledge of communications sufficient to explain the reasons for transactions and procedures, rules, and regulations to so that others understand the information they are being given.

Mansioni

• Acts as primary receptionist to visitors of the Department of Children, Youth and Families. Determines visitor’s needs and directs to appropriate solutions. Distribute, collect and monitor visitor badges and sign in process to comply with DCYF policies and procedures.
• Work collaboratively with Facilities, Operations and Communications staff to implement and coordinate the division’s intranet site updates and agency-wide Facilities related e-mails according to department policies, procedures and guidelines.
• Conference room scheduling, set-up, technology support and readiness are supported to meet departmental needs.
• Process and track parking contracts and metro pass agreements for agency staff. Work with Financial Operations division to submit necessary payroll and contract forms.
• Provide coverage across facilities team.

Conoscenze

Diversity experience

Customer service

Database management

Handling difficult customers

Policy explanation

Communication skills

Front desk experience

Security/access control

Multitasking

Customer service inquiries

Diversity collaboration

Strumenti

Facilities coordination

Descrizione del lavoro

The State of Minnesota, Department of Children, Youth and Families, seeks an Information Desk Coordinator / Customer Service Specialist Intermediate for on-site operations in Saint Paul. You will greet visitors, answer the main line, direct inquiries, manage badges, and support meeting room tech and parking/metro pass processes.

You’ll collaborate with Facilities, Operations, and MNIT teams to keep procedures current and ensure smooth agency operations.