Front Desk & Patient Services Specialist

Children's Minnesota; Saint Louis Park (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

Children’s Minnesota is seeking a Patient Services Coordinator (PSC) to deliver outstanding customer service to families, staff and providers both in person and by phone. You will manage efficient clinic registration, check-in, and collect accurate patient demographics, financial information, and required consents.

You will support patient care in clinics and provide overall administrative support to the clinical area while serving as the clinics technology resource.

Qualifications

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Responsibilities

• Provide exemplary customer service to families, staff and providers, in-person and by phone.
• Ensure efficient and orderly registration and check-in of patients.
• Obtain accurate and complete patient demographic, financial information and required consents.
• Support patient care in the clinics and provide administrative support to the clinical area.
• Serve as the clinics technology resource.

Skills

Customer service

MS Office / hospital systems

Professional communication

Teamwork

Front desk functions

HIPAA compliance

Punctuality

Problem solving

Multitasking

Education

High school diploma or equivalent

Post secondary education preferred

Job description

Children’s Minnesota is seeking a Patient Services Coordinator (PSC) to deliver outstanding customer service to families, staff and providers both in person and by phone. You will manage efficient clinic registration, check-in, and collect accurate patient demographics, financial information, and required consents.

You will support patient care in clinics and provide overall administrative support to the clinical area while serving as the clinics technology resource.