Front Desk & Hotel Operations Specialist

Residence Inn by Marriott; Prescott (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Residence Inn by Marriott Prescott is seeking a friendly Front Desk & Hotel Operations Contributor. This role centers on guest check-ins, payments, and service at the Front Desk, with cross-training across housekeeping, laundry, and public spaces.

Ideal candidates are service-focused, flexible, and able to adapt to daily hotel needs, including mornings, evenings, weekends, and holidays. Equal opportunity employer committed to inclusive hiring and guest satisfaction.

Qualifications

• Prior hotel front desk or hospitality experience preferred but not required.
• Friendly, professional demeanor with a guest-first attitude.
• Basic computer skills and ability to learn hotel systems.

Responsibilities

• Welcome guests and provide friendly, professional, and personalized service.
• Complete check-ins, checkouts, reservations, room assignments, and payments.
• Answer calls and respond to guest questions and requests.
• Explain amenities, Bonvoy benefits, and local-area information.
• Monitor guest requests and ensure timely resolution.
• Maintain lobby, Front Desk area, and accurate records.
• Deliver guest supplies and assist with housekeeping cross-training.
• Support housekeeping, maintenance, breakfast, and leadership as needed.
• Learn proper guest-room cleaning procedures when trained.

Skills

Front Desk

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Residence Inn by Marriott Prescott is seeking a friendly Front Desk & Hotel Operations Contributor. This role centers on guest check-ins, payments, and service at the Front Desk, with cross-training across housekeeping, laundry, and public spaces.

Ideal candidates are service-focused, flexible, and able to adapt to daily hotel needs, including mornings, evenings, weekends, and holidays. Equal opportunity employer committed to inclusive hiring and guest satisfaction.