Front Desk Guest Experience Specialist

Residence Inn by Marriott; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Meet new people and make a dailyimpact

Job summary

Residence Inn by Marriott San Diego is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable guest experiences.

Ideal candidates have strong customer service and communication skills; prior hotel or guest service experience is helpful but not required. You should be comfortable using computers and hotel systems, and able to multitask in a

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.

Skills

Customer service

Communication

Multitasking

Professional presence

Problem solving

Tools

Front desk system

Payments processing

Job description

Residence Inn by Marriott San Diego is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable guest experiences.

Ideal candidates have strong customer service and communication skills; prior hotel or guest service experience is helpful but not required. You should be comfortable using computers and hotel systems, and able to multitask in a