Front Desk & Guest Services Pro - Hospitality with Heart

Concord Hospitality Brand; Grand Prairie (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Life insurance

Disability insurance

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand seeks Front Desk & Guest Care Representatives for Hilton-branded hotels in EpicCentral, Texas. AM & PM shifts available; bring enthusiasm and a big smile to greet guests and ensure a warm welcome.

As a Front Desk Clerk, you will assist guests, handle inquiries, and coordinate with hotel teams to resolve issues. The role emphasizes hospitality, proactive service, and clear communication, with a supportive culture at Concord.

Qualifications

• Assisting guests efficiently, courteously and professionally at all times.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction.
• Post guest charges and follow cash handling procedures as required by Concord.
• Handle guest mail and messages with privacy and professionalism.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Be knowledgeable of hotel brand and programs and communicate with departments.

Skills

Customer service

Communication

Hospitality

Guest relations

Proactive attitude

Job description

Concord Hospitality Brand seeks Front Desk & Guest Care Representatives for Hilton-branded hotels in EpicCentral, Texas. AM & PM shifts available; bring enthusiasm and a big smile to greet guests and ensure a warm welcome.

As a Front Desk Clerk, you will assist guests, handle inquiries, and coordinate with hotel teams to resolve issues. The role emphasizes hospitality, proactive service, and clear communication, with a supportive culture at Concord.