Front Desk Host & Concierge: Guest Experience Lead

Luminary Hotel & Co; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

401K retirement plan

Paid Time Off

Job summary

Mainsail Lodging & Development is hiring a Front Desk Host for the Luminary Hotel & Co. You will be the first impression, handling check-in and guest assistance with personalized service and expert hotel knowledge.

Responsibilities include coordinating with bell services and concierge, guiding guests on local attractions, and maintaining smooth operations across front desk activities in a fast-paced environment.

Qualifications

• High School diploma or higher; hospitality experience preferred.
• Excellent customer service skills; professional communication in writing and speech.
• Opera PMS experience preferred.

Responsibilities

• Greet guests and provide exceptional service at front desk, bell services, and concierge.
• Assist with check-in/check-out using guest name personalization.
• Provide local information, make reservations or arrange tours, and assist with luggage.
• Respond to guest inquiries and maintain confidentiality of guest data.

Skills

Customer service

Communication

Education

High School diploma or higher

Tools

Opera PMS

Job description

Mainsail Lodging & Development is hiring a Front Desk Host for the Luminary Hotel & Co. You will be the first impression, handling check-in and guest assistance with personalized service and expert hotel knowledge.

Responsibilities include coordinating with bell services and concierge, guiding guests on local attractions, and maintaining smooth operations across front desk activities in a fast-paced environment.