Front Desk Agent

Luminary Hotel & Co; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

401K retirement plan

Paid Time Off

Job summary

Mainsail Lodging & Development is hiring a Front Desk Host for the Luminary Hotel & Co. You will be the first impression, handling check-in and guest assistance with personalized service and expert hotel knowledge.

Responsibilities include coordinating with bell services and concierge, guiding guests on local attractions, and maintaining smooth operations across front desk activities in a fast-paced environment.

Qualifications

• High School diploma or higher; hospitality experience preferred.
• Excellent customer service skills; professional communication in writing and speech.
• Opera PMS experience preferred.

Responsibilities

• Greet guests and provide exceptional service at front desk, bell services, and concierge.
• Assist with check-in/check-out using guest name personalization.
• Provide local information, make reservations or arrange tours, and assist with luggage.
• Respond to guest inquiries and maintain confidentiality of guest data.

Skills

Customer service

Communication

Education

High School diploma or higher

Tools

Opera PMS

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.Starting pay rate is $18.00 per hourEssential FunctionsAbility to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.Process mobile arrivals and execute flawless service in remote check in area.Ability to engage and navigate high tech amenities and applications.Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.Assist with guest luggage and receive, store, and deliver both luggage and mail.Respond to guest inquiries.Follow scheduled shifts and follow break and lunch requirements.Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others.Report any suspicious activity or unusual items in room.Report any irregular behavior from guests in public areas and or in room.Ability to take initiative and handle assignments with limited supervision.Follow all hotel policies and procedures as outlined in the team member handbook.Maintain cleanliness and order of work area.Qualification StandardsEducation & ExperienceHigh School diploma or higherPrevious hospitality experience preferredPrevious Opera PMS experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenPhysical DemandsAbility to sit or stand for extended periods of time.Ability to bend.Ability to lift, pull 40 lbs.Ability to communicate clearly.Corrected vision to normal range.Ability to work long hours as needed.Mental DemandsMake sound judgments quickly.Work on multiple tasks, making appropriate progress towards deadlines.Able to work independently, take direction, and provide direction to others.Manage differing personalities within the office, the hotel, and the community.Maintain the highest degree of confidentiality.Ability to work effectively in stressful, high pressure situations.Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Mainsail hotel room Discount and Marriott Friends and Family hotel room Discount | Free meal for all full-service hotel employees | Free Onsite Wellness & Medical ClinicsNOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.