Spa Front Desk Concierge – Guest Experience Lead

LUMORA SPA; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Lumora Spa in SoHo is seeking a Front Desk Receptionist to greet clients and provide a warm, high-end experience. You will manage bookings, check-ins and check-outs through our system, and respond to calls and messages with professionalism.

Ideal candidates are fluent in English, have customer-service experience (spa/hospitality a plus), are organized, reliable, and adaptable to a fast-paced environment, with a polished, professional presence.

Qualifications

• Experience in customer service, preferably in spa or hospitality.
• Excellent communication and English proficiency.
• Organized, reliable, and detail-oriented.
• Able to thrive in a fast-paced environment with a professional presence.

Responsibilities

• Greet clients warmly and create a welcoming, high-end experience
• Manage bookings, check-ins, and check-outs through our system
• Answer calls, texts, and online inquiries in a timely and professional manner
• Guide clients through our services and assist with service selection
• Maintain front desk organization and ensure smooth daily operations
• Support basic administrative tasks and client follow-ups

Skills

Customer service

Communication

Organization

Attention to detail

Professionalism

Tools

Booking system

Job description

Lumora Spa in SoHo is seeking a Front Desk Receptionist to greet clients and provide a warm, high-end experience. You will manage bookings, check-ins and check-outs through our system, and respond to calls and messages with professionalism.

Ideal candidates are fluent in English, have customer-service experience (spa/hospitality a plus), are organized, reliable, and adaptable to a fast-paced environment, with a polished, professional presence.