Front Desk Hospitality Lead — Guest Experience (Flexible Schedule)

Midtown; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Midtown in Weston, FL is seeking a Hospitality Associate to be the first point of contact for members and guests. You will greet everyone entering the club, understand their needs, and guide them through available services to create a memorable visit.

This role emphasizes friendly communication, accurate payments, and teamwork. You will collaborate with front desk, housekeeping, and maintenance to ensure a smooth, welcoming experience for every member and guest.

Qualifications

• Strong customer service skills.
• Confident cash handling and math accuracy.
• Clear and friendly communication.

Responsibilities

• Greet members and guests with a warm welcome.
• Assist with program registration, payment processing, and scheduling.
• Handle check-ins and address questions to resolve issues.
• Identify friction points and participate in service recovery.
• Maintain cleanliness of front desk areas.
• Coordinate with housekeeping and maintenance when problems arise.
• Answer queries about club services and facilities.
• Process transactions for paid services or goods.
• Complete assigned tasks, such as calling members with greetings.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Job description

Midtown in Weston, FL is seeking a Hospitality Associate to be the first point of contact for members and guests. You will greet everyone entering the club, understand their needs, and guide them through available services to create a memorable visit.

This role emphasizes friendly communication, accurate payments, and teamwork. You will collaborate with front desk, housekeeping, and maintenance to ensure a smooth, welcoming experience for every member and guest.