Front Desk & Health Records Specialist

ALCONA HEALTH CENTER; Sault Ste. Marie (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Alcona Health Center is seeking a friendly and detail-oriented Front Desk Associate to welcome patients and visitors, schedule appointments across multiple sites, and maintain accurate health records.

You will verify insurance, enter patient information into the EHR, handle billing and payments, and support daily operations with a focus on compassionate care. This on-site role supports a busy, community-focused health system in Northern Michigan.

Qualifications

• Front desk experience in healthcare or customer service.
• Proficient in using EHR systems and scheduling.
• Ability to verify insurance and authorizations.
• Accurate data entry and record maintenance.
• Ability to handle billing and payments.

Responsibilities

• Greet patients and visitors warmly and direct them.
• Check patients in and out and schedule appointments.
• Enter new patient data into the EHR.
• Verify insurance and obtain authorizations.
• Process billings and payments.
• Balance daily deposits and reports.
• Maintain health records according to procedures.
• Train clerical staff in health record processing.

Skills

Customer service

Phone systems

Data entry

Billing

EHR data entry

Scheduling

Tools

EHR system

Job description

Alcona Health Center is seeking a friendly and detail-oriented Front Desk Associate to welcome patients and visitors, schedule appointments across multiple sites, and maintain accurate health records.

You will verify insurance, enter patient information into the EHR, handle billing and payments, and support daily operations with a focus on compassionate care. This on-site role supports a busy, community-focused health system in Northern Michigan.