Site Support Staff

Alcona Health Center; Alpena (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Alcona Health Center (AHC) is a non-profit FQHC serving rural Northern Michigan with medical, dental, and behavioral health care. Join our team and deliver patient-centered care through the Patient-Centered Medical Home model across multiple sites in Northern Michigan.

We welcome and support a team of over 300 coworkers, providing essential administrative and clinical services, including medical records, scheduling, and patient communications in a collaborative, community-focused environment.

Qualifications

• Welcomes and assists patients, their families and visitors entering the health center.
• Maintains health records according to established health center procedures.
• Operates the phone system to relay calls and schedule appointments across multiple sites.

Responsibilities

• Checks patients in and out of the health centers.
• Greets visitors and directs them to the appropriate staff.
• Enters new patient data into the EHR and verifies insurance and authorizations.
• Processes billings and payments; matches daily batch reports to schedules.
• Sends enrollment packets and appointment reminders; communicates about rescheduling.

Job description

Alcona Health Center (AHC) is a non-profit FQHC serving rural Northern Michigan with medical, dental, and behavioral health care. We also provide recovery programs and pharmacy services to expand access to care in underserved communities. Join our team and deliver patient-centered care through the Patient-Centered Medical Home model. Explore open roles in clinical care, finance, IT, and more. Each position supports healthier lives across Northern Michigan.

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions:

Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures. Assists providers in the administration of patient care in assigned clinical areas. Assists in examinations, procedures, diagnostic studies, and treatment of patients under direction of a Medical Provider. Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures.

• Checks patients in and out of the health centers.
• Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
• Maintains waiting room safety and informs Safety Coordinator.
• Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
• Upon check out, verifies accuracy of providers’ charges and accepts payments.
• Processes billings and payments.
• If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers.
• Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
• Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed.
• Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip
• Verifies accuracy of the daily deposit and sends in deposit bag to designate site at the end of the day
• Maintains health records according to established health center procedures.
• Reviews medical records for completeness and accuracy, verifying with health personnel as necessary.
• Maintains indexes within electronic health record and storage and retrieval systems.
• Retrieves health records as requested.
• Trains clerical staff in health record processing activities.
• Contacts patients regarding rescheduling and appointment reminders.
• Sends new patient enrollment packets to patients prior to first appointment.
• Sends no‑show letters to patients, referring patients to AHC care and case managers as appropriate.
• Assists clinic staff with tasks within scope of practice, such as processing referrals, processing collection issues, and setting up medical consultations.
• Reschedules patient load for providers.
• Schedules follow‑up appointments for patients upon checkout.
• Operates telephone and paging system.
• Answers telephone and responds to inquiry by directing caller to appropriate personnel.
• Operates paging system to relay in‑house announcements or call individuals to the phone.
• Makes collections calls as required.

Clinical

• Supports and assists clinical providers and professionals.
• Participate in huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that clinic day, identify patients who need care outside of their scheduled visit, and those with missed appointments needing rescheduling.
• Screen and respond to patient phone messages in a timely manner according to health center guidelines, collaborate with provider, act on provider response, and communicate with patient; document task communications in EMR.
• Provide complete patient assessment, including consistently and accurately gathering information such as vital signs and pre‑examination procedures. This also involves the assessment of injuries or symptoms, learning about past medical problems of the patient and other pertinent facts the provider needs to identify and treat the medical problem.
• Accurately and consistently document data and assessments in the patient record. May use a computer system and information technology to ensure standard