Clerical Support Staff

ALCONA HEALTH CENTER; Sault Ste. Marie (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Alcona Health Center is seeking a friendly and detail-oriented Front Desk Associate to welcome patients and visitors, schedule appointments across multiple sites, and maintain accurate health records.

You will verify insurance, enter patient information into the EHR, handle billing and payments, and support daily operations with a focus on compassionate care. This on-site role supports a busy, community-focused health system in Northern Michigan.

Qualifications

• Front desk experience in healthcare or customer service.
• Proficient in using EHR systems and scheduling.
• Ability to verify insurance and authorizations.
• Accurate data entry and record maintenance.
• Ability to handle billing and payments.

Responsibilities

• Greet patients and visitors warmly and direct them.
• Check patients in and out and schedule appointments.
• Enter new patient data into the EHR.
• Verify insurance and obtain authorizations.
• Process billings and payments.
• Balance daily deposits and reports.
• Maintain health records according to procedures.
• Train clerical staff in health record processing.

Skills

Customer service

Phone systems

Data entry

Billing

EHR data entry

Scheduling

Tools

EHR system

Job description

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Job ID: A26-124

Location: Laker Health Center

About Our Family

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions

Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures.

• Checks patients in and out of the health centers.
  • Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
  • Maintains waiting room safety and informs Safety Officer.
  • Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
  • Upon check out, verifies accuracy of providers' charges and accepts payments.
• Processes billings and payments.
  • If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers.
  • Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
  • Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed.
  • Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip
  • Verifies accuracy of the daily deposit and sends in deposit bag to designated site at the end of the day
• Maintains health records according to established health center procedures.
  • Reviews medical records for completeness and accuracy, verifying with health personnel as necessary.
  • Maintains indexes within electronic health record and storage and retrieval systems.
  • Retrieves health records as requested.
  • Trains clerical staff in health record processing activities.
• Schedules patient appointments.