Patient Care & Administrative Support Specialist

ALCONA HEALTH CENTER; Sault Ste. Marie (MI); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

EAP program

Low deductible health, Rx, Vision &amp

Dental insurance

Résumé du poste

Alcona Health Center in Sault Ste. Marie, MI, is seeking a full-time clerical/clinical support role to warmly welcome patients, manage calls, schedule appointments, process billing, and maintain health records.

You will operate the phone system, support clinicians, and help ensure efficient clinic operations across sites. The role involves EHR usage, patient communication, and collaboration with the care team.

Qualifications

• Required Training And Experience: ability to secure transportation to sites other than primary worksite
• Current Basic Cardiac Life Support (BCLS) CPR certification or obtain within 6 months of start
• Preferred - Medical Assistant Certification/Registration or Licensed Practical Nurse Licenses
• Word & Excel proficiency
• Experience using Electronic Health Records (EHR) systems

Responsabilités

• Welcomes and assists patients, families, and visitors; answers questions and provides information
• Operates phone system; schedules appointments for multiple sites; maintains health records
• Assists providers in patient care; assists in examinations, procedures, and treatments under direction of a Medical Provider
• Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards, and policies
• Maintains patient appointment scheduling; verifies demographics; processes referrals and authorizations; handles billing and deposits
• Operates telephone and paging system; handles collections calls; ensures accurate day-end reconciliations
• Supports clinical providers; participates in huddles; screens patient messages; documents in EMR
• General tasks: attendance, time management, and adherence to policies
• Attends departmental meetings and maintains patient confidentiality

Description du poste

Alcona Health Center in Sault Ste. Marie, MI, is seeking a full-time clerical/clinical support role to warmly welcome patients, manage calls, schedule appointments, process billing, and maintain health records.

You will operate the phone system, support clinicians, and help ensure efficient clinic operations across sites. The role involves EHR usage, patient communication, and collaboration with the care team.