Front Desk & Guest Success - On-site

Yurbban Hospitality Group; Miami Beach (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Career growth

Training programs

Team atmosphere

PTO & holidays

Travel discounts

Wellness discounts

Health & retirement

Job summary

Yurbban Hospitality Group in Miami Beach, FL seeks a Customer Success - Automated Properties Agent to provide proactive support for our automated properties. You will handle inquiries via chat, phone, and email, perform remote and on-site assistance, and monitor system alerts to ensure top-notch guest experiences.

Ideal candidates bring 3+ years in hospitality, strong bilingual English/Spanish skills, and familiarity with PMS systems.

Qualifications

• Languages: Professional English and Spanish required; third language desirable.
• Minimum 3 years in hospitality.

Responsibilities

• Respond to guest inquiries via automated messaging, phone, and email.
• Provide remote and on-site assistance for automated properties.
• Monitor system alerts and escalate issues to the right teams.
• Maintain logs of interactions and resolutions.
• Assist guests with digital tools such as keyless entry and reservation platforms.
• Coordinate with on-site staff for seamless guest experience.

Skills

English & Spanish

Hospitality experience

Multitasking

Customer service

Tools

Opera

GoConcierge

Nuvolo

MS Word

MS Excel

Outlook

Job description

Yurbban Hospitality Group in Miami Beach, FL seeks a Customer Success - Automated Properties Agent to provide proactive support for our automated properties. You will handle inquiries via chat, phone, and email, perform remote and on-site assistance, and monitor system alerts to ensure top-notch guest experiences.

Ideal candidates bring 3+ years in hospitality, strong bilingual English/Spanish skills, and familiarity with PMS systems.