Front Desk Agent Hilton Hotel Simpsonville

Whosonthemove; Simpsonville (SC); On-site; USD 22,041 - 48,216; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Hotel discounts

Performance bonuses

Upsell incentives

Job summary

Whosonthemove is seeking a Front Desk Agent in Simpsonville, South Carolina, to be the first point of contact for guests. Responsibilities include checking guests in and out, processing payments, and answering questions. This full-time position pays between $16 and $35 per hour, depending on experience and shift. Benefits include health insurance, paid time off, and hotel discounts. Opportunities for advancement into supervisory roles are available.

Qualifications

• Experience in customer service preferred.
• Ability to handle phone calls and assist with bookings.
• Skills in resolving guest concerns or complaints.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Verify reservations and process payments.
• Coordinate with housekeeping and maintenance regarding room status.

Skills

Customer service skills

Organization

Communication skills

Job description

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions.

Employe es handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles.

Some locations may also offer shift differentials for overnight shifts, performance bonuses, upsell incentives for room upgrades, and holiday pay premiums.