Front Desk Guest Services Specialist | Night Audit

Dimension Hospitality Group; Nashville (TN); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Dimension Hospitality Group is seeking a friendly Guest Service Representative in Nashville, TN, responsible for check-ins/outs, reservations, and daily service needs. Night Audit availability is required for at least 2 shifts per week, with a $1.00 per hour shift differential.

You will greet guests, handle room assignments, answer questions, and coordinate with housekeeping to ensure a smooth, memorable stay. This role offers opportunities to grow in front desk operations.

Formación

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsabilidades

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Conocimientos

Customer service

Communication

Professional presence

Computer skills

Multitasking

Herramientas

Hotel systems

Descripción del empleo

Dimension Hospitality Group is seeking a friendly Guest Service Representative in Nashville, TN, responsible for check-ins/outs, reservations, and daily service needs. Night Audit availability is required for at least 2 shifts per week, with a $1.00 per hour shift differential.

You will greet guests, handle room assignments, answer questions, and coordinate with housekeeping to ensure a smooth, memorable stay. This role offers opportunities to grow in front desk operations.