Front Desk & Guest Services Specialist (Healthcare)

Northeast Senior Health Corporation; Beverly (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Herrick House, part of Beth Israel Lahey Health Continuing Care, is seeking a Front Desk Associate to greet residents, families, and visitors with professionalism. You will manage phone lines, direct inquiries, and support daily administrative tasks at the residence.

As a friendly and organized presence at the front desk, you will respond calmly in emergencies and coordinate with the executive team on special projects, ensuring a welcoming and efficient environment for residents and staff

Qualifications

• Knowledge of basic telephone reception systems is helpful.
• Ability to handle all incoming phone calls and visitors in a pleasant and courteous manner is required.
• Ability to respond calmly to emergency situations is essential.
• A high school diploma or GED is preferred.

Responsibilities

• Handles all incoming telephone calls in a professional and courteous manner directing to the appropriate person/department.
• Greets guests and visitors in a professional and courteous manner and directs guests and visitors to the appropriate person/department.
• Coordinates front desk activities.
• Communicates with co-workers verbally, through the communication log book, and email.
• Ability to respond calmly in emergency situations.
• Responds to resident requests in a kind and courteous manner.
• Sorts mail as needed and directs all mail forwarding to appropriate address.
• Supports The Herrick House Executive Director and management team as directed.
• Completes new resident welcome packets.
• Assists the Director of Business Services with special projects as assigned.

Skills

Telephone reception

Customer service

Emergency response

Education

High school diploma or GED

Job description

The Herrick House, part of Beth Israel Lahey Health Continuing Care, is seeking a Front Desk Associate to greet residents, families, and visitors with professionalism. You will manage phone lines, direct inquiries, and support daily administrative tasks at the residence.

As a friendly and organized presence at the front desk, you will respond calmly in emergencies and coordinate with the executive team on special projects, ensuring a welcoming and efficient environment for residents and staff