Flexible Front Desk Guest Concierge

Shaner Hotels; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Shaner Hotels in New York is seeking a front desk associate to deliver superior guest service, handle check-ins and check-outs, and assist guests with information and needs. The role requires a high school diploma, at least one year of customer service experience, and basic computer skills.

A bilingual English/Spanish ability is a plus and knowledge of local activities is helpful. We value friendly, professional service and the ability to resolve guest concerns promptly.

Qualifications

• Minimum one year of customer service experience; previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Ability to communicate clearly with guests, management and co-workers.

Responsibilities

• Provide superior guest services including check-in/check-out courteously and efficiently.
• Process all payments according to established hotel requirements.
• Generate, print, and distribute daily reports to designated departments/personnel.

Skills

Customer service

English/Spanish bilingual

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels in New York is seeking a front desk associate to deliver superior guest service, handle check-ins and check-outs, and assist guests with information and needs. The role requires a high school diploma, at least one year of customer service experience, and basic computer skills.

A bilingual English/Spanish ability is a plus and knowledge of local activities is helpful. We value friendly, professional service and the ability to resolve guest concerns promptly.