Front Desk Agent | Dublin Springhill Suites

Shaner Hotel Group; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Shaner Group, a Dublin, OH-based hospitality employer, is seeking a front desk receptionist to deliver superior guest services. You will handle guest check-ins and check-outs, process payments per hotel standards, and assist visitors with information and services in a friendly, professional manner.

The role requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Provide courteous check-in/check-out for hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and services to guests and visitors in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer skills

Hotel experience

Education

High School Diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.