Front Desk & Guest Services Specialist – Care Residence

Beth Israel Lahey Health; Beverly (MA); On-site; USD 31,000 - 42,000; Full time

Job summary

Beth Israel Lahey Health’s Herrick House in Beverly is seeking a friendly Front Desk Clerk to greet visitors, route calls, and coordinate front desk activities in a compassionate long‑term care setting.

The role requires a high school diploma or GED (preferred), knowledge of basic telephone reception systems, and the ability to respond calmly to emergencies while providing clerical support and welcoming new residents.

Qualifications

• Knowledge of basic telephone reception systems is helpful.
• Ability to respond calmly to emergency situations is essential.
• A high school diploma or GED is preferred.

Responsibilities

• Handles all incoming telephone calls in a professional and courteous manner directing to the appropriate person/department.
• Greets guests and visitors in a professional and courteous manner and directs guests and visitors to the appropriate person/department.
• Coordinates front desk activities.
• Communicates with co-workers verbally, through the communication log book, and email.
• Responds to resident requests in a kind and courteous manner.
• Sorts mail as needed and directs all mail forwarding to appropriate address.
• Assists the Director of Business Services with special projects as assigned.
• Files all check requests and vendor invoices.
• Maintains and posts guest meal tickets and monitors petty cash balance.

Skills

Telephone reception systems

Calm in emergencies

Clerical support

Education

High school diploma or GED

Job description

Beth Israel Lahey Health’s Herrick House in Beverly is seeking a friendly Front Desk Clerk to greet visitors, route calls, and coordinate front desk activities in a compassionate long‑term care setting.

The role requires a high school diploma or GED (preferred), knowledge of basic telephone reception systems, and the ability to respond calmly to emergencies while providing clerical support and welcoming new residents.