Front Desk Guest Services Specialist

Churchill Downs Incorporated; Sioux City (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Front Desk Clerk at its Sioux City property to provide guest service during check-in and check-out, handle transactions, and respond to inquiries about hotel services and amenities.

The role requires a high school diploma and at least one year of customer service experience, with familiarity in basic math, cash handling, and POS systems. The position is on-site, with potential long hours including nights and weekends.

Qualifications

• Requires strong interpersonal communication and guest service skills.
• Proficient in basic math and cash handling procedures.
• Knowledge of Microsoft applications and POS systems used at the front desk.

Responsibilities

• Greets guests upon arrival and assists with check-in/check-out.
• Verifies guest identity and payment methods for room bookings.
• Issues room keys and coordinates with bellhops for luggage transfer.
• Coordinates with housekeeping and maintenance for room readiness and system updates.
• Makes and confirms reservations and answers service questions.
• Responds to inquiries about hotel services, dining, and entertainment.

Skills

Interpersonal and communication

Basic math and cash handling

Microsoft applications

POS systems

Education

High school diploma or equivalent

One year of customer service experience

Job description

Churchill Downs Incorporated is seeking a Front Desk Clerk at its Sioux City property to provide guest service during check-in and check-out, handle transactions, and respond to inquiries about hotel services and amenities.

The role requires a high school diploma and at least one year of customer service experience, with familiarity in basic math, cash handling, and POS systems. The position is on-site, with potential long hours including nights and weekends.